FAQ

Business Information

Brand Name

AFIRSTA™

Legal Company Name

Lianlian Yongsheng Technology (Chengdu) Co., Ltd.

Legal Representative

Li Jiani

Website

afirsta.com

Business Address

Room 1101, Unit 2, Building 2,
No. 188 Jirui 2nd Road,
Chengdu High-tech Zone,
China (Sichuan) Pilot Free Trade Zone,
Chengdu, Sichuan, China

Customer Support Email

service@afirsta.com

Operator

AFIRSTA™ is owned and operated by
Lianlian Yongsheng Technology (Chengdu) Co., Ltd.

AFIRSTA™

Frequently Asked Questions

Everything you need to know about shopping with AFIRSTA, from sizing and orders to delivery, returns and product care.

Need Personal Assistance?

Before You Order

How do I choose the right size?

We recommend reviewing the size information provided on the relevant product page before ordering. Fit can vary depending on the silhouette, fabric and construction of each style. If you are unsure between sizes, contact us at service@afirsta.com with the product name and your sizing question.

Do AFIRSTA products fit the same across every style?

Not necessarily. AFIRSTA includes tailored, relaxed, adjustable and movement-focused silhouettes, so fit may vary between products. Please refer to the individual product description and size information for the most relevant guidance.

Will product colors look exactly the same as they do online?

We aim to represent colors as accurately as possible. However, lighting, photography, screen settings and individual devices can cause slight differences in how a color appears online.

How should I care for my AFIRSTA clothing?

Care requirements may vary depending on the fabric and construction. Always follow the care instructions provided with the garment. Proper washing, drying, steaming and storage can help preserve fit, color and fabric quality over time.

Orders

After You Place Your Order

How do I know if my order was received?

After placing an order, you should receive an order confirmation using the contact information provided during checkout. If you do not receive confirmation, check your spam or junk folder before contacting customer care.

Can I change or cancel my order?

Contact us as soon as possible if you need to make a change. We will make reasonable efforts to assist before fulfillment begins. Once an order has been processed, packed or shipped, changes or cancellations may no longer be possible.

I entered the wrong shipping address. What should I do?

Contact service@afirsta.com immediately with your order number and the correct address. We will try to update the information before shipment, but changes cannot be guaranteed once fulfillment has begun.

Shipping & Delivery

Getting Your Order to You

Where does AFIRSTA ship?

Shipping availability depends on the destination entered during checkout. If we currently deliver to your location, the available shipping options will appear before you complete your purchase.

How much does shipping cost?

Shipping costs may vary based on destination, order details and the shipping method selected. The final shipping charge, where applicable, will be displayed during checkout.

How long will delivery take?

Estimated delivery times depend on the destination and shipping service. Available estimates will be shown during checkout or provided with your shipment information. Delivery times may be affected by carriers, customs, weather, public holidays or other circumstances outside our control.

Will I receive tracking information?

When tracking is available, tracking information will be provided after your order has been handed to the carrier. It may take some time for the carrier's system to display the first update.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, taxes, import fees or other local charges depending on the destination. Where these charges are not collected during checkout, they may be payable directly to the relevant carrier or authority.

Returns & Refunds

If Something Isn't Quite Right

What is the AFIRSTA return window?

Eligible items may be returned within 30 days of delivery, subject to the conditions in our Return Policy.

What condition must a returned item be in?

Items should generally be unworn, unwashed and unaltered, with original tags and any included components still present. Products showing signs of use may not qualify for a standard return, except where applicable law provides otherwise.

How do I start a return?

Email service@afirsta.com with your order number, the item you would like to return and the reason for your request. Please wait for return instructions before sending the item back.

Who pays for return shipping?

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, return shipping costs may be the responsibility of the customer.

How will I receive my refund?

Once an eligible return has been received and approved, the refund will generally be issued to the original payment method. The time required for funds to appear may depend on your bank or payment provider.

What if my item arrives damaged or incorrect?

Please contact us as soon as reasonably possible with your order number and clear photographs showing the issue. Our customer care team will review the situation and provide the appropriate next steps.

Payment & Security

A More Confident Checkout

Which payment methods does AFIRSTA accept?

Available payment methods may vary by location, currency and device. The payment options currently available to you will be displayed securely during checkout.

Is payment on afirsta.com secure?

AFIRSTA uses secure website connections, and payments may be processed through specialized third-party payment providers with their own security and authentication systems.

Why was my payment declined?

A payment may be declined because of incorrect billing details, bank security controls, insufficient funds, verification requirements or other payment-provider restrictions. If your information is correct and the issue continues, contact your bank or payment provider.

Privacy & Support

Your Information & Our Support

How does AFIRSTA use my personal information?

Personal information may be used to process orders, provide customer support, operate and improve the website, prevent fraud, communicate with customers and meet applicable legal requirements. Please review our Privacy Policy for additional information.

How can I unsubscribe from marketing emails?

You can use the unsubscribe link included in eligible marketing emails. Transactional communications related to your orders may still be sent when necessary.

How can I contact AFIRSTA?

For order support, product questions, shipping, returns, sizing or general customer care, email us at service@afirsta.com .

More Information