AFIRSTA™

Shipping Policy

Last Updated: September 20, 2026

At AFIRSTA™, we aim to make the delivery process as clear and straightforward as possible. This Shipping Policy explains how orders placed through afirsta.com are processed, shipped, tracked, and delivered.

Available shipping methods, applicable charges, and estimated delivery times will be displayed during checkout based on your order and destination.

01

Order Processing

Orders are prepared for shipment after payment authorization and standard order verification are completed.

Processing times may vary during weekends, public holidays, promotional events, new product launches, or periods of unusually high order volume.

02

Shipping Destinations

Shipping availability depends on the destination entered during checkout. If delivery is available to your location, the applicable shipping options will be shown before you complete your purchase.

03

Shipping Costs

Shipping charges, where applicable, are calculated based on factors such as destination, shipping method, package characteristics, and current carrier rates.

The final shipping cost will be displayed at checkout before payment is completed. Promotional free-shipping offers may be subject to separate conditions.

04

Estimated Delivery Times

Estimated delivery times are provided during checkout or after shipment based on the selected shipping service and destination.

Delivery estimates are not guaranteed unless expressly stated otherwise. Actual delivery may be affected by carrier operations, customs procedures, weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

05

Order Tracking

When tracking is available, tracking information will be provided after your order has been handed to the carrier.

Please allow time for the carrier's tracking system to update after the shipment notification is sent.

06

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including any apartment, unit, building, postal code, or other information required for successful delivery.

If you notice an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist before the order ships, but address changes cannot always be guaranteed once fulfillment has begun.

07

Split Shipments

In some cases, items from the same order may be shipped separately due to inventory location, package size, availability, or fulfillment needs. If your order is divided into multiple shipments, you may receive separate shipping notifications and tracking information.

08

International Orders

International shipments may be subject to customs processing, import regulations, duties, taxes, or other charges imposed by the destination country or region.

Where these charges are not collected at checkout, they may be payable by the recipient directly to the carrier, customs authority, or relevant government agency.

09

Customs Delays

Customs clearance times vary by destination and are outside AFIRSTA's direct control. International orders may occasionally require additional processing time before final delivery.

10

Delayed Shipments

If your shipment is taking longer than expected, we recommend reviewing the carrier tracking information first, as delivery updates may be available directly through the carrier.

If there has been no meaningful tracking update for an extended period, please contact our customer care team so we can assist in reviewing the shipment.

11

Lost Packages

If you believe your package has been lost in transit, please contact us with your order number and tracking information.

We may work with the shipping carrier to investigate the shipment and may request additional information where necessary.

12

Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, please check the delivery location, household members, building reception, mailroom, neighbors, or other secure areas where the carrier may have left it.

If the package still cannot be located, contact the carrier and our customer care team as soon as possible so the situation can be reviewed.

13

Damaged Packages

If your order arrives with visible shipping damage, please keep the product and original packaging while the issue is being reviewed.

Contact us with your order number and clear photographs of the packaging and affected item so we can evaluate the situation and assist you further.

14

Failed or Refused Delivery

If delivery cannot be completed because the shipping information is incorrect, the recipient is unavailable, or the shipment is refused, the package may be returned to the sender. Additional charges associated with reshipping may apply where permitted by law.

15

Shipping During Promotions & Holidays

Processing and delivery may take longer during major promotions, seasonal sales, holidays, severe weather, or other high-volume periods. We appreciate your patience during these times.

16

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in carriers, fulfillment processes, delivery services, customer experience, or legal requirements. The latest version will be posted on this page.

A Helpful Reminder

Check Your Delivery Details

Before completing checkout, please review your name, shipping address, apartment or unit number, postal code, and contact information carefully. Accurate information helps prevent avoidable delivery delays.

Related Policies

Return & Refund Policy    •    Privacy Policy    •    Terms of Service

Shipping Questions?

We're Here to Help

If you have questions about shipping, tracking, delivery, or an existing order, please contact the AFIRSTA customer care team.

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